BV998 Privacy Policy — How We Handle Your Information

BV998 is an online entertainment platform offering live casino, sports betting, slot games and related services to adult players. When you create an account and use the BV998 platform, you share certain personal information with us. This Privacy Policy explains what that information is, why we need it, how it is protected and what options you have regarding your own data.

We take the privacy of Pakistan players seriously. Whether you are depositing PKR via JazzCash, placing a bet on a PSL match or accessing your VIP account, we want you to understand exactly how your information flows through our systems and who has access to it.

This policy should be read alongside the BV998 Terms and Conditions and our Responsible Gaming policy, both of which contain additional obligations and protections that apply to your account.

BV998 collects personal information in the following categories. We only collect what is genuinely necessary to operate your account and provide the services you use.

BV998 does not collect sensitive categories of personal data such as biometric data, health information, religious beliefs or political opinions. If identity documents are requested for verification, they are used solely for that purpose and are not shared outside the verification process.

The information BV998 collects is used for specific, legitimate purposes related to running your account and operating the platform. We do not use your data for purposes beyond what is described here without first notifying you.

• To create, manage and maintain your BV998 account, including processing your login, account settings and preferences.
• To process PKR deposits and withdrawals through your chosen payment method such as JazzCash, Easypaisa, Raast or bank transfer.
• To apply bonuses, VIP rewards and promotions to your account in line with the relevant offer terms.
• To monitor account activity for signs of fraud, money laundering or breach of the Terms and Conditions.
• To deliver responsible gaming tools including deposit limits, session reminders and self-exclusion — and to enforce these when applied to your account.
• To send you transactional communications such as deposit confirmations, withdrawal updates and important account notices.
• To send promotional communications about BV998 offers and new features, where you have not opted out of marketing.
• To respond to your support requests and resolve disputes or complaints related to your account or bets.
• To analyse platform usage patterns in aggregate so that BV998 can improve its products, fix issues and develop new features.
• To comply with any legal obligations or lawful requests from relevant authorities, where applicable.

All financial transactions on BV998 are processed in Pakistani rupees. When you make a deposit or request a withdrawal, BV998 collects the minimum payment information required to complete that transaction. This may include your JazzCash or Easypaisa mobile number, your bank account number, or card details depending on the method you choose.

• BV998 does not store full card numbers or full banking credentials on its own servers. Payment data is processed through secure third-party payment processors that operate under their own security standards.
• Transaction records — including the amount, method, date and outcome — are retained on your account for account management, dispute resolution and responsible gaming monitoring purposes.
• If you use JazzCash or Easypaisa, your mobile wallet number is associated with your account to ensure that withdrawals are returned to the same method used for deposits, in line with anti-fraud policy.
• BV998 will never ask you to share your full payment PIN, password or OTP through any channel including support chat or email. If you receive such a request, treat it as suspicious and contact support immediately.

Payment data is retained for as long as your account is active and for a reasonable period thereafter, in line with standard financial record-keeping practice and the data retention schedule described in Section 6.

BV998 does not sell your personal data. Your information is not shared with third parties for their own marketing purposes. We may share your data in the limited circumstances described below:

• Payment Processors: Transaction data is shared with the relevant payment service provider — such as JazzCash, Easypaisa or a banking partner — to the extent necessary to process your deposit or withdrawal.
• Identity Verification Services: Where BV998 uses a third-party identity verification tool to confirm your age or identity, your submitted documents may be processed by that provider under strict data processing agreements.
• Analytics Providers: Anonymised and aggregated usage data may be shared with analytics tools to help BV998 understand platform performance. This data cannot be used to identify individual players.
• Legal Obligations: BV998 may disclose your information if required to do so by law or in response to a valid legal request from an authority with jurisdiction over the matter.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant account information may be shared with fraud prevention services or financial intelligence bodies as permitted by applicable law.

Any third party that processes data on behalf of BV998 is required to handle that data securely and in accordance with applicable data protection principles. BV998 does not permit third-party processors to use your data for their own purposes beyond what is required to fulfil the service for which they were engaged.

BV998 retains your personal data for as long as your account is active. If you close your account, BV998 will retain certain categories of data for a period after closure for the following reasons:

• Transaction and financial records are retained to enable dispute resolution and to comply with financial record-keeping obligations.
• Identity verification documents are retained for the minimum period necessary to fulfil verification requirements and then securely deleted.
• Account activity logs, including betting history and responsible gaming tool usage, are retained to support any future responsible gaming assessments or re-registration requests.
• Support correspondence is retained for a reasonable period in case of ongoing or future disputes related to the same account.

Once the retention period for a given data category has expired, BV998 will securely delete or anonymise that data so that it can no longer be linked to your identity. If you wish to know how long specific data about you will be retained, contact support at [email protected].

BV998 takes technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. While no system can guarantee absolute security, we maintain the following controls:

• All data transmitted between your browser and the BV998 platform is encrypted using SSL/TLS technology.
• Account access is protected by password authentication. BV998 recommends that players use a strong, unique password and do not share their login credentials with anyone.
• Internal access to player data is restricted to authorised staff who require it for legitimate operational purposes such as account management or support.
• Payment processing is handled through secure, certified payment gateways. Full payment credentials are not stored in BV998's primary database.
• BV998 conducts periodic reviews of its security practices to address evolving threats and improve protective measures over time.

If you believe your BV998 account has been compromised or that your data has been accessed without your authorisation, contact the support team immediately at [email protected] so that the account can be secured and the matter investigated.

BV998 uses cookies and similar technologies to operate the platform, remember your preferences and understand how players use the site. The types of cookies used are described below:

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling functional cookies may affect how certain parts of the BV998 platform display or behave during your session. Essential and security cookies cannot be disabled without impacting your ability to use the platform.

As a BV998 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your account details and the specific request.

• Right of Access: You may request a summary of the personal data BV998 holds about you, including your account details, transaction records and communication history.
• Right to Rectification: If any of the information BV998 holds about you is inaccurate or out of date, you may request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data. Note that certain data may need to be retained for legal, financial or responsible gaming reasons even after an erasure request, as described in Section 6.
• Right to Opt Out of Marketing: You may withdraw consent to receive promotional communications at any time by updating your preferences in account settings or by contacting support.
• Right to Account Closure: You may request closure of your BV998 account at any time. Any eligible balance must be withdrawn or will be returned via your registered payment method following closure.

BV998 will respond to all data-related requests within a reasonable timeframe. In some cases, identity verification may be required before a request can be processed to ensure that data is not disclosed to unauthorised parties.

BV998 is strictly an adult platform. Registration and use of the platform is only permitted for individuals aged 18 and above. BV998 does not knowingly collect personal data from anyone under the age of 18.

If BV998 discovers that personal data has been collected from a person under 18, the account will be immediately suspended, all associated data will be deleted and any deposited funds will be returned to the payment method used, pending verification. If you believe a minor has registered on the platform, contact support at [email protected] immediately.

BV998 strongly encourages parents and guardians to use available parental controls on shared devices to prevent minors from accessing online gaming platforms. For more information on responsible use, visit the Responsible Gaming page.

BV998 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the services we offer, or to address new legal or security requirements. When significant changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notice.

We encourage you to review this policy periodically so that you remain informed about how your data is being handled. Continued use of BV998 following the publication of an updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with changes made to this policy, you may close your account by contacting support.

If you have any questions about this Privacy Policy, how BV998 handles your data, or if you wish to exercise any of the rights described in Section 9, please get in touch with the support team.